Legal

Cancellation Policy

Last updated: 30 August 2026

You can cancel an order with Skin Hobbies Ltd, and in most cases you do not have to give a reason. What follows explains when, how, and how quickly you get your money back.

1. Before we have posted it

Email team@skinhobbies.co.uk or call +44 330 190 0110 with your order number. If the parcel has not gone out, we will cancel it and refund you in full, including any delivery you paid.

We pack quickly, so if the order has already been collected by the courier we will tell you and it becomes a return instead — see Returns & Refunds.

2. After it has arrived: your 14-day right to cancel

If you are buying as a consumer, the Consumer Contracts Regulations 2013 give you 14 days from the day you receive the goods to tell us you are cancelling. You then have a further 14 days to send them back.

You do not need a reason. You can use the wording below, or simply write to us in your own words:

I hereby give notice that I cancel my contract of sale of the following goods: [items]. Ordered on [date], received on [date]. Order number [number]. Name and address: [yours].

3. Cosmetics that cannot be cancelled once opened

For reasons of health protection and hygiene, sealed cosmetic products cannot be returned once the seal has been broken. This is a specific exception in the Regulations, and it is why we ask you to check an item before opening it. Unopened items are unaffected: you can cancel those within the 14 days as above.

A faulty item is a different matter entirely, sealed or not — see Returns & Refunds.

4. How the refund is paid

• Refunds go back to the card or account you paid with. We cannot send them anywhere else.
• We refund within 14 days of getting the goods back, or of you showing us they have been sent, whichever is sooner.
• Your bank usually shows the money within 5–10 working days after we send it.
• We refund the standard delivery charge as well. If you chose a faster service than our standard one, we refund the standard rate.
• You pay the cost of sending the goods back, unless they were faulty or we sent the wrong thing.

The refund is recorded against your order, so you can see the amount and the date on your order history.

5. Trade orders

The consumer right to cancel does not apply to business purchases. Trade cancellations are handled under the terms agreed with your account manager: contact us as early as you can, and we will do what we can if the order has not been picked. Made-to-order and special-order lines cannot usually be cancelled once placed.

6. If we cancel an order

Occasionally we have to — stock that turns out to be unavailable, a pricing error, or a delivery address we cannot ship to. We will tell you why and refund you in full. We never part-fulfil an order without asking you first.

7. Contact

Skin Hobbies Ltd, Unit 52–53 Darley Street, Bradford, BD1 3HN
team@skinhobbies.co.uk · +44 330 190 0110

This policy does not affect your statutory rights. See also our Terms & Conditions and company information.